Hotel Manager
Experienced and motivated Manager to join our team. Reporting to
owners will primarily be responsible for all aspects of the day to
day operation of the Hotel. To be successful in this role the ideal candidate will enjoy the
prospect of working in a fast-paced, busy working environment and, ideally, have experience
in a busy 4* property.
We are seeking an experienced Duty Manager with strong management skills and people management skills.
Responsible for all aspects of the Hotel Operations including Conference and Banqueting Department. Ensuring that all areas of the Hotel meet with the hotel’s standards of quality and
service.
Provide support to the owners for all hotel operations and
work directly with the team.
Duties and Responsibilities
• Hands on experience in Hotel operations, Food & Beverage; Conference & Banqueting and Front Office & Housekeeping.
• Fully responsible for all aspects of smooth operations in all departments.
• Ensure the premises are in operative condition and able to receive and serve guests with service excellence.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Ensure a professional, friendly and courteous service to all guests
• To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
• To liaise with and assist in departments as required
• Monitor the co-ordination between departments for smooth and efficient operations.
• Identifying staff learning needs and assisting with staff training and developement
• Excellent attention to detail
• Passionate about standards and provision of excellence in hospitality
• Strong personality and ability to promote a fun through work ethos
• Ability to apply a common-sense approach to problem solving
• Ability to communicate at all levels
• Understanding of Hotel related laws and regulations including Health & Safety, Food Safety .
Key Skills and Experience include;
• Previous experience in a similar role in a 4/5-star property
• Excellent customer service
Proactive positive attitude and must possess strong strategic thinking skills
• The ability to communicate effectively at all levels
• A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
• Flexibility with working hours is essential
• Strong PC Skills and organisational skills
Sector: accommodation and food service activities
Career Level
Managerial